At CBL we believe that IT is a vital tool that adds to the expertise of our staff in providing a shipping service.
All of our branch offices use the same software and communications system that can be accessed by our customers so that they are able to track their shipments from the point of collection to our logistics warehouses through to their final destination.
Status of shipment and notification of delivery
Tracking system and notification of delivery or collection by telephone, fax, text message or email.
Online service 24/7/365 with status updates of all orders.
Interactive online access
Registration of shipments, collection orders and issue of thermal barcode labels for routing orders.
Tracking and tracing orders
A fast system for tracking the physical whereabouts of an order or collection online.
Tracking the history of orders
The speed and price of past orders can be tracked.
Internet, intranet and extranet access
There is a two-way information transfer between customers, shipping agents, branch offices, suppliers, ports, airports and customs.
Notification of deliveries and collections on mobile devices
The status of deliveries and collections can be given on mobile devices.
Electronic proof of delivery
Customers can sign up to receive electronic proof of delivery.
Regular updates are given to customers about the service being rendered to them. Emails are automatically sent to designated recipients to inform them of any incidents.
Customers can connect their ERP systems (Oracle, SAP, JD Edwards, LB, etc.) to our infrastructure.
Automated routines for issuing documentation on collections, orders, deliveries and incidents.
Passwords and usernames can be requested to restrict the access of order status tracking.
Electronic invoices can be sent to bill the services rendered.
Document scanning, indexing and digitalisation
Documents associated with consignments, waybills and bills of lading can be stored, consulted, managed and accessed.